Privacy policy

  1. PRIVACY POLICY

    Through this Privacy Policy, the user is informed in a clear, precise and concise manner. If the user accepts it, they will give their free, informed, specific and unequivocal consent for CM OPTICAL BRAND, S.L. to process their personal data, in accordance with EU Regulation 2016/679 regarding the protection of natural persons with regard to the processing of personal data and their free circulation (GDPR) and Organic Law 3/2018, of December 5, on Personal Data Protection and guarantee of digital rights (LOPDGDD) (current European and national legislation on data protection).


    BASIC DATA PROTECTION INFORMATION

    Data Controller
    CM OPTICAL BRAND, S.L.
    Tax ID: B21839881
    Address: C. Chile, 7, 06360 Fuente del Maestre (Badajoz)
    Contact email: carlmartin@carlmartin.me

    Purposes of processing
    Responding to inquiries, providing services, and potential sending of information about products and services..

    Legal basis
    Data subject's consent (Article 6.1.a GDPR)
    Contractual relationship with data subject (Article 6.1.b GDPR)

    Recipients
    No data will be transferred to third parties.
    May have access: Tax Administration, Banks and financial institutions, Security Forces, Processors necessary for the provision of the service.

    Rights and additional information
    The exercise of the rights of access, rectification or erasure, among others, is permitted. All information is available in the detailed information of this privacy policy.


    DETAILED DATA PROTECTION INFORMATION

    Who is the data controller?
    Controller: CM OPTICAL BRAND, S.L. (en adelante, “CARL MARTIN”)
    Tax ID: B21839881
    Address: C. Chile, 7, 06360 Fuente del Maestre (Badajoz)
    Contact email: carlmartin@carlmartin.me

    What information do we collect and process from the user through the website?
    The data collected refers to the category of identifying data, such as: Name and Surname, Telephone, Postal Address, Company, Email, as well as the IP address from which the data collection form is accessed. Also, if a purchase is made, the following will be requested: address where the product should be delivered and the payment method chosen.

    Through the Contact form
    On our website, the user will find the option to write to us to clarify any doubts they may have regarding the operation of our products/services or anything else they need. To respond, we will contact the user via email or telephone number, if provided.

    Through our corporate email
    Through our email carlmartin@carlmartin.me, the user can write to us and/or request the information they consider necessary to clarify doubts related to our services.

    Through the "Create an account" option in CARL MARTIN
    On our website, the user can see within the "Login" section, an option that allows registration by providing the necessary data to create an account. Once the account is created with CARL MARTIN, the user can access, view the products/services they have contracted and modify/add complementary information.

    Through the online store to make a purchase
    When a user wishes to purchase a product, they must first select the products/services they wish to purchase. Once the purchase is completed, they will be given the option to log in with their user account (if they are already a registered user) or they must create a user account to complete the purchase.

    If the user provides us with third-party data, they will assume responsibility for having previously informed them and obtained their consent, in accordance with Article 14 of the GDPR.


    For what purpose do we process the user's personal data?

    CARL MARTIN realiza un tratamiento de datos personales con las finalidades que se exponen a continuación, en función del motivo para el que hayan sido facilitados:

    • Carry out the provision of the contracted products/services, maintain the contractual relationship and monitor it.

    • Contact, process, manage and respond to the user's request, application, incident or inquiry (whether via email, contact form or telephone).

    • Manage the customer's purchase process and any queries associated with the contracted products/services.

    • Manage, where applicable, the sending of information about products, services and news associated with CARL MARTIN by electronic and/or conventional means..


    What is the legal basis for processing the user's data?

    The legal basis for the processing of your personal data for the purposes set out in the previous section is the performance of the corresponding service provision, and it is a mandatory requirement for this, as established by Article 6.1.b) of the GDPR.

    With regard to the sending of information about products, services and news associated with CARL MARTIN, the legal basis for the processing of the personal data provided is the express consent given by the user, as established by Article 6.1.a) of the GDPR.


    For how long will the user's personal data be processed?

    Data for customer relationship management and service billing and collection will be retained for the entire duration of the contract. Once this relationship has ended, where applicable, the data may be retained for the time required by applicable legislation and until any potential liabilities arising from the contract expire.

    Data for managing inquiries and requests will be retained for the time necessary to respond to them, and where applicable, until the data subject requests the withdrawal of their consent to receive information related to their inquiry.

    Data for sending information associated with CARL MARTIN's products or services will be retained until the user withdraws their consent.


    To which recipients will the user's personal data be disclosed?

    As a general rule, your data will not be disclosed to third parties unless there is a legal obligation or it is necessary to carry out the service provision. With this in mind:

    • The user's personal data may be disclosed to financial institutions through which the management of collections and payments is articulated.

    • Only in legally necessary cases, data will be disclosed to State Security Forces.

    • They may also be disclosed to competent Public Administrations in cases provided for by Law.

    • Where applicable, they will also be disclosed to CARL MARTIN's Processors for the correct provision of the service.


    What are the user's rights?

    Data protection regulations allow you to exercise your rights of access, rectification, erasure and data portability, and to object to and restrict processing, as well as not to be subject to decisions based solely on automated processing of your data, where applicable.

    To exercise your rights, CM OPTICAL BRAND, S.L. provides the following means:

    1. By signed written request addressed to CM OPTICAL BRAND, S.L. Ref. Exercise of LOPD Rights.

    2. By sending a scanned and signed form to the email address carlmartin@carlmartin.me indicating in the subject "Exercise of LOPD Rights".

    In both cases, you must prove your identity by attaching a photocopy or scanned copy of your ID or equivalent document. If acting through a legal representative, you must also provide the corresponding accreditation document.

    Furthermore, and especially if you consider that you have not obtained full satisfaction in the exercise of your rights, you may file a complaint with the Spanish Data Protection Agency (AEPD), C/ Jorge Juan, 6 – 28001 Madrid (www.aepd.es).


    What security measures do we have implemented?

    At CARL MARTIN we are committed to protecting your personal information.

    We use reasonably reliable and effective physical, organizational and technological measures, controls and procedures, aimed at preserving the integrity and security of your data and guaranteeing your privacy.

    In addition, all personnel with access to personal data have been trained and are aware of their obligations regarding the processing of your personal data.

    Our contracts with suppliers include confidentiality clauses and the requirement to implement appropriate technical and organizational measures.

    These measures are periodically reviewed to ensure their adequacy and effectiveness.

    However, no security system is completely infallible, so in the event of a security breach, we will take immediate measures to investigate the incident, notify the Control Authority and affected users, where applicable.


    Social media policy

    CM OPTICAL BRAND, S.L. has a corporate profile on Instagram, Facebook, TikTok and Google social networks.

    Following our profiles implies acceptance of this policy. We use these networks to share relevant information about our products and services, without contractual link with these platforms. By interacting on them, their usage policies and conditions are also accepted.


    COOKIE POLICY

    Basic information about cookies
    Cookies are small files that are stored on the user's devices and allow improving the browsing experience and the functioning of the website.

    Cookie acceptance at CARL MARTIN
    We comply with Law 34/2002 (LSSI) and display an informative banner with consent management in accordance with the AEPD guidelines.

    Cookies used:

    • Technical or functional

    • Preferences or personalization

    • Analytics or measurement

    • Behavioral advertising

    All cookies that are not strictly necessary are used only with the user's informed consent.