Balenciaga.com accepts the following payment methods :

Credit Card : Visa, MasterCard, American Express, Discover.

The amount will be charged to your card once the items are shipped. Balenciaga.com features a Fast Checkout option, allowing you to securely save your credit card details so that you do not have to re-enter them for future purchases.

PayPal : Shop easily online without having to enter your credit card details on the website. Your account will be charged once the items are shipped. To register for a PayPal account, visit the website paypal.com.

*Please note PayPal is not offered as payment option for Pre Orders.

Verify that you have correctly entered the data for your selected method of payment. If you are paying with a credit card and the problem persists, we suggest contacting your Credit Card Issuer. If your financial intitution is unable to resolve the matter, you may contact our Client Services for further assistance here.

Once an order has been confirmed, it is processed automatically, which means it cannot be cancelled. If you are a registered customer, you can cancel any order within 30 minutes of placing it by going to the "My orders" section of your account. After this 30-minute period or if you checked out as a guest, you will still have the option of returning the package to us, as indicated in our Return Policy.

Standard shipping is offered for all orders placed on Balenciaga.com.

Before the order ships, you can track its status in the My Account section of our website. If you checked out as a guest, please contact our Customer Service Team.

Once your package has shipped, you will receive an email with a tracking number. For security reasons, an adult signature is required for all deliveries. Please check the number of parcels you received and ensure they are not damaged. You must immediately report any damage and/or missing product/parcel on the delivery slip.

All orders are processed automatically, and we cannot shorten or extend shipping times. Please note that you cannot choose the date or time of delivery. Our carrier delivers packages Monday through Friday during business hours and will make two delivery attempts. If the second delivery attempt fails, your order will be returned to the sender. Once the order has been placed, it is no longer possible to change the shipping address.

If your order has not been delivered within the estimated timeframe, we recommend:

– Checking your order status here
– Checking that the delivery address is correct
– In the case of a missed delivery, please contact FedEX

For further assistance, contact us and we will be happy to assist you

All orders will be delivered in a suitable Balenciaga packaging. Orders will be shipped inside a secure and anonymous cardboard box.

All papers and cardboards used for Balenciaga ecom packaging are sourced from protected forests and contain at least 40% post-consumer waste content. Our garments bags are made of recycled polyester and dust bags are made of recycled cotton.

According to the traffic regulation, you can open a claim for damages with the carrier under certain conditions. On the day of delivery, you should accept the package with reservations and sign the receipt. Under the signature, you need to mention the reason, for ex: "damaged package", "crushed box", "open box", "wet box", etc...

You can thereafter proceed to open a claim with the carrier and also attach pictures of the damaged box to support your claim. If you need further assistance, please contact our  Client Service Team.

Authenticity
Balenciaga products are crafted with the highest-quality materials, design and workmanship. Balenciaga guarantees the authenticity of all products purchased through Balenciaga online. All Balenciaga products are individually controlled for quality by Balenciaga's specialists.

Counterfeit
Balenciaga takes counterfeiting very seriously and takes legal action against any persons, stores, or websites that sell Balenciaga counterfeit products. Counterfeiting is selling knockoff or imitation products as genuine Balenciaga goods.
• Counterfeit Balenciaga products are typically of poor quality and lack the details and workmanship that make each Balenciaga product high-quality.
• Counterfeiting has been linked to organized crime, child labor, and terrorism.

All of Balenciaga leather products have unique qualities. A special treatment has been developed to maintain the soft hand of the leather, giving it a distinctive vintage appearance. For the best possible care of a product, Balenciaga recommends to protect it from water and direct sources of heat and light. Balenciaga also recommends to clean the article with a dry flannel cloth and store it in its flannel bag.

For Balenciaga ready-to-wear pieces, Balenciaga recommends dry cleaning, unless otherwise instructed on the care label inside the garment.

Balenciaga products are guaranteed against issues related to their manufacture for a period of 2 years, regardless of the country or the channel of purchase.
If the product is out of the warranty period and/or damages have been caused by the customer, repair costs will be charged to the customer.

The item is accepted for repair under the following conditions:
- A proof of purchase is provided (sales slip, gift receipt, payment transaction document)
- The product is authentic
All product categories are considered for repair except fragrances, customized products, press samples, friends & family sales.

Exceptions for cross-border repairs apply in countries with legal constraints (Russia, India, China, Brazil, Mexico, Chile, Panama and Vietnam).
Balenciaga does not provide a repair service for products purchased through unauthorized resellers. You can refer to our Distribution Network.

How to ask for a repair ?
- Fulfill the contact form and attach the proof of purchase and pictures of the item and its defect. A client service representative will be pleased to contact you about your request.
- Contact our client service by phone, chat or email.
- Refer to one of our Retail Store Locations*.

*Products purchased at Balenciaga Outlet stores can only be submitted to a Balenciaga Outlet store in the same country of purchase.

To proceed with a repair service, please also make sure to remove all personal belongings from your item.

Replacement parts are not available online but may be purchased at any Balenciaga boutique. Please visit the Boutiques section for Balenciaga boutiques throughout the world.